AUTOMATED ASSISTANT & CHATBOT POLICY

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KINGSTON EXPRESS

KINGSTON EXPRESS #

AUTOMATED ASSISTANT & CHATBOT POLICY #

Last Updated: [Insert Date]

This Automated Assistant & Chatbot Policy explains how automated responses provided by Kingston Express are intended to be used.

This policy applies to buyers, sellers, and visitors interacting with automated chat, help bots, or virtual assistants on the Kingston Express platform.

1. PURPOSE OF AUTOMATED RESPONSES #

Kingston Express uses automated assistants to:

Provide general information
Help users find relevant policies
Explain how the Platform works
Guide users to appropriate support channels

Automated responses are designed for convenience only.

2. NO LEGAL OR CONTRACTUAL EFFECT #

Automated responses:

Are not legally binding
Do not modify or replace any agreement or policy
Do not create contractual rights or obligations

In the event of any inconsistency, the following documents govern:

Terms of Use
Marketplace Seller Agreement
Seller Policy Library
Privacy Notice
Applicable platform policies

3. NO GUARANTEES OR PROMISES #

Automated assistants:

Do not guarantee outcomes, refunds, delivery times, or account status
Do not provide legal, tax, or professional advice
May provide general guidance only

All transactions, pricing, fees, and decisions are subject to the Platform’s official policies and systems.

4. ACCOUNT-SPECIFIC & ORDER-SPECIFIC ISSUES #

Automated assistants may not have access to:

Full account details
Order history
Enforcement decisions

For account-specific or order-specific issues, users must contact Kingston Express Customer Support through official channels.

5. ERRORS & LIMITATIONS #

While we aim to keep automated responses accurate and up to date:

Responses may be incomplete or outdated
Automated tools may misunderstand questions
Kingston Express is not responsible for actions taken solely based on automated responses

Users should always review the applicable policy or contact support where needed.